Shipping policy

Shipping Policy

📦 Dispatch

We aim to dispatch all orders placed before 1pm (UK time) on the same working day (Monday to Friday). Orders placed after 1pm or over the weekend will be dispatched the next working day.

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🇬🇧 UK Shipping

• Sent via Royal Mail Tracked

• Estimated delivery: 2–3 working days

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🌍 International Shipping

We ship worldwide using tracked Royal Mail services.
Delivery times vary by country—most arrive within 5–10 working days, but some may take longer depending on customs and local services.

Buyers are responsible for any import duties, taxes, or customs clearance fees in their country.

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📫 Tracking

All orders are shipped with tracking. You’ll receive a tracking number by email once your order is dispatched.

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❗Lost or Delayed Parcels

We’re here to help. If your parcel is delayed or hasn’t arrived, contact us at shop@lunakyn.com
We’ll work with Royal Mail to resolve the issue and keep you updated throughout.